Latest Tripadvisor Reviews on Metro Hotel Ipswich International

“Lovely Stay”

Reviewed 1 week ago

We stayed one night in this hotel.. The hotel was modern, ultra clean and staff were friendly. Would recommend when coming to Ipswich come and stay. Central to everything, walking distanct to the Civic Centre to catch a show.

Room Tip: We stayed in the Queen size room .. plenty of room for the two of us. Underground free parking, free...

Stayed January 2015, travelled with family

“Unplanned Stopover”

Reviewed 2 weeks ago

This was an unexpected stopover and was booked by phone based on a quick Trip Advisor report. Pretty simple check in and the room was clean and up to scratch. The tariff at $130 was good value and I had a quite acceptable dinner in the restaurant. I would definitely stay there again.

• Stayed January 2015, travelled on business

“Nice and Clean”

Reviewed 3 weeks ago

I'm a doctor and stayed in this hotel for 5 nights before starting my job in Fernvale. Honestly speaking, I didn't find any disappointing point about this hotel. I can recommend it for my colleges who want to stay in this region for a while.

• Stayed December 2014, travelled on business

Source: http://www.tripadvisor.com.au/ShowUserReviews-g494992-d614762-r250457340-Metro_Hotel_Ipswich_International-Ipswich_Greater_Brisbane_Queensland.html#CHECK_RATES_CONT

Recent guest review of Metro Hotel Ipswich International - Oct 2014

Review of Metro Hotel Ipswich International

“Great Weekend Package”

Reviewed 3 weeks ago by Lynette H

My Husband and I stayed at this Hotel last weekend 18/19th October, 2014.
What a wonderful Hotel with the most helpful Staff and the Rooms are first class.
We went on a Romantic Weekend Package and it was a wonderful package and the meals were fantastic as well. Could not fault anything about this Hotel or Staff.
We would recommend this Hotel to anyone wanting to stay in Ipswich CBD as it is close to everything.

Room Tip: We stayed on the fifth floor of this Hotel with a lovely spa bath and a nice view over the City.

• Stayed October 2014, travelled as a couple

Source: http://www.tripadvisor.com.au/ShowUserReviews-g494992-d614762-r235642585-Metro_Hotel_Ipswich_International-Ipswich_Greater_Brisbane_Queensland.html#CHECK_RATES_CONT

Latest review from TripAdvisor.com - Metro Hotel Ipswich International

“ipswich shines”

Reviewed 31st July 2014NEW

if you want a cbd hotel in ipswich that has fantastic restaurant for breakfast this is the one comfortable rooms and great position two streets away from train cbd and short walk across the river to other shops malls ( river link)
great

Room Tip: easterly view is nice

• Stayed August 2013, travelled solo
• Source: http://www.tripadvisor.com.au/ShowUserReviews-g494992-d614762-r218576271-Metro_Hotel_Ipswich_International-Ipswich_Greater_Brisbane_Queenslan.html#CHECK_RATES_CONT

Book your next stay at Metro Hotel Ipswich International: http://www.metrohotels.com.au/hotels/queensland/metro-hotel-ipswich-international/welcome/

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Review from TripAdvisor.com on Metro Hotel Ipswich International

“Great location, clean and updated.”

Reviewed April 20, 2013

This hotel is clean, neat and has been updated. It was a reasonable rate. The TV was a little small for the size of the room. Great range of DVD's for free however our DVD player didn't work. The beds were comfortable and good luggage space. Overall very happy with this accommodation for three of us.

• Stayed April 2013, traveled with family
  • Value
  • Location
  • Sleep Quality
  • Rooms
  • Cleanliness
  • Service

Source: http://www.tripadvisor.com/ShowUserReviews-g494992-d614762-r158251314-Metro_Hotel_Ipswich_International-Ipswich_Greater_Brisbane_Queensland.html#REVIEWS

Metro Hotel Ipswich International - A Summary of 72 Guest Reviews

A summary of 72 guest reviews of Metro Hotel Ipswich International

• Out of 16 reviews of the staff, 16 said they were kind and polite
• 11 guests reviewed the hotel's location, 11 said it was conveniently located
• Six guests mentioned the room cleanliness in a review, six felt they were very clean
• We found four reviews that recommend eating at the restaurant, only one said to avoid it
• Out of six reviews of the beds, five said they were comfortable
• Two guests reviewed the bar, two felt it had a great atmosphere and selection

Results from these 72 Guests Who left Feedback: 

• Good, 7.9  
• Excellent service
• Great location
• Clean rooms

View these Hotel Reviews of Metro Hotel Ipswich International at Hotels Combined

What Would You Most Like to Get for Free at a Hotel?

The following results were taken from a Linkedin survey asking "What Would You Most Like to Get for Free at a Hotel?"

Linkedin Members: Comments:

Peter

Peter Jeffries • It seems to me that the bush is leading the charge in the area of free wifi! I also think the industry could learn from their country counterparts in the art of friendliness.

24 days ago Voted for Late check-out

Jan

Jan Dickens • Free WiFi should be available but I don't think Australia has the capacity to provide this. Hotel bookings should be for at least 22 hrs - this would enable the hotel to have 2 hours cleaning time and still keep their occupancy rates.

27 days ago | Voted for Wireless internet

Lee

Lee Oliveira • Australia is way behind when it comes to free wifi in hotels. Every hotel should at least have free wifi in the lobby. They would need to upgrade their system if a hotel was going to offer free wifi. Some hotels I've stayed at that offer free wifi are extremely slow because of the amount of people using it.

about 1 month ago

Phillip

Phillip Fitzgibbon • wifi should be free in Hotels, if you ask nicely you can usually get late check out free anyway

about 1 month ago | Voted for Wireless internet

Makoto "Mak"

Makoto "Mak" Arai • Free WiFi for sure - Just imagine when you have to sign in and even agree to pay for such basic infrastructure, first thing at hotel after hours of tiresome flight(s)...

about 1 month ago | Voted for Wireless internet

James

James Rennie • Absolutely free WiFi. You have already paid a premimum to stay there so why not offer something that is free in other parts of the world

about 1 month ago | Voted for Wireless internet

Mathew

Mathew Thompson • I have recently returned from a Western USA road trip. I found it interesting that of the five hotels I stayed in, it was the "mum and dad" operators to provide free WiiFi and it was the major national chains who failed to deliver. Unless corporate's refuse to book group travel with hotels failing to step into the 21st century, they won't change their ways, vote with your feet people!

about 1 month ago | Voted for Wireless internet

Carmel

Carmel Hutt • I would like Free WiFI and late a Late Check Out

Ella

Ella Conway • honestly, I think Wifi and Late check outs should be at no extra charge at all.

View the Survey

What Would You Most Like to Get for Free at a Hotel?

Expedia Touts 'Verified' Reviews

No sooner had Expedia shed TripAdvisor in a public offering than it launched an online feature that certifies some user reviews of hotels as having been “verified.”

Known as Expedia Verified Reviews, the feature is a clear attempt to counter skepticism about the veracity of user reviews on sites such as TripAdvisor and Yelp.

To qualify as a verified review, the writer must be a traveler who booked reservations through Expedia, and the stay must be authenticated by the OTA.

The verified-reviews feature has already launched in much of Western Europe and Asia. John Kim, senior vice president of global products at Expedia, said the company would roll it out in the U.S. and the rest of Western Europe this month.

“The innovation we are launching is a more relevant way to target reviews,” Kim said. He added that Expedia authenticates reviews by checking the writer’s booking history on Expedia and verifying a non-cancelled reservation at a hotel.

“We have introduced an ability for reviewers to target reviews based on interests,” Kim said.

By launching the feature, Expedia, which was overtaken last year by Priceline.com as the largest U.S. online travel agency as measured by revenue, appears to be addressing a hot-button issue: skepticism about whether user reviews are legitimate.

The number of monthly visitors to travel-review sites, online travel agencies’ review pages and travel blogs jumped 35% between 2008 and 2010, research firm PhoCusWright reported earlier this year. Such growth has fueled suspicions about whether some positive reviews are being written by the hotels themselves or some negative reviews are being authored by competitors.

“They’re recognizing that there’s a concern of accuracy and legitimacy of reviews online,” said Henry Harteveldt, an industry analyst with Atmosphere Research Group.

He cited a recent research document by his company reporting that more than half of U.S. leisure hotel guests “expressed some concern” about the credibility of online travel reviews.

Such growing concerns about the legitimacy of reviews are best typified by the recent prospectus for TripAdvisor, the spun-off division of Expedia that was founded in 2000 and began trading Dec. 20 as an independent public company on the Nasdaq exchange.

Before Expedia spun off TripAdvisor, it warned potential TripAdvisor investors of possible liabilities in the form of legal claims stemming from user reviews.

The 184-page prospectus filed with the Securities and Exchange Commission in July warned that TripAdvisor could be subject to legal expenses related to claims ranging from defamation and libel to negligence.

Additionally, this summer TripAdvisor, in what may or may not have been a nod to such concerns, changed the slogan on its hotel-review pages. While TripAdvisor’s home page says “Find Hotels Travelers Trust,” the wording was changed on individual hotel pages to “Reviews from our community.”

At the time, TripAdvisor called the wording change “part of our ever-evolving communication efforts, this time highlighting our commitment to our all-important community.” It did not acknowledge any concerns about hotel grievances.

Harteveldt said the launch of Expedia’s new feature on the heels of the TripAdvisor spinoff was no accident, given that both companies are competing for page views from travelers. Expedia hosts about 6.5 million user reviews, compared with more than 50 million on TripAdvisor.

Kim declined to specifically address whether the timing coincided with the TripAdvisor spinoff, saying only that the company was “trying to satiate consumer demand with its own unique approach.

Expedia Touts 'Verified' Reviews

TripAdvisor Goes on Sale Today

Travel review site TripAdvisor will launch on the Nasdaq stock exchange today with an expected value of around $4bn.

TripAdvisor shares, being traded under the name TRIP, will go on sale at 09:00hrs in New York.

The company, which has websites in 30 countries, is being spun off by parent Expedia.

Expedia has been the largest buyer of advertising on the TripAdvisor website, accounting for as much as 35% of its total revenue, according to a report in today's Financial Times. However, the company expects to attract more business from Expedia's rivals following the sale.

After the spin-off, Expedia will no longer have any ownership interest in TripAdvisor.

By Linsey McNeill

(Source: Travelmole.com - http://www.travelmole.com/news_feature.php?news_id=1150777 )

TripAdvisor makes Nasdaq debut

By Johanna Jainchill

TripAdvisor began trading as an independent public company on Wednesday on the Nasdaq Stock Market under the ticker symbol TRIP, following the completion of its spin-off from Expedia Inc.

To mark the occasion, TripAdvisor co-founder and CEO Stephen Kaufer visited Nasdaq’s headquarters in New York City's Times Square to ring the opening bell.

“This is a truly exciting time for TripAdvisor, and we are eager to continue to innovate on behalf of our users and grow the business as we enter this next chapter,” Kaufer stated on TripAdvisor's blog.

At 11:24 a.m. Eastern, TripAdvisor shares were down about 5.5%, trading at $28.55.

(Source: Travelweekly.com - http://www.travelweekly.com/Travel-News/Travel-Technology/TripAdvisor-makes-Nasdaq-debut/ )

TripAdvisor Goes on Sale Today

Ipswich Hotel Guest Review - Metro Hotel Ipswich International

To whom it may concern;

I would like to comment on one of your staff member's costumer service.
Erin, from platform 9 severed us Sunday last week, the 20th of november. We found her polite and enthusiastic. The service was so good compared to other places we have decided to make a visit to platform 9 weekly. When we returned we were greeted with warm smile, and she even remembered our orders.

Customer service like this is now quite rare, and we believe people like Erin should be recongnised.

Thankyou,

Jaunita Johnston

Brisbane Hotel Reviews: How to combat Fake Review Optimization on travel Sites

Unfortunately, a reactive approach to the challenge posed by RFOs (Fake Review optimisation) is not effective. Striking a single astroturfed review or having a single sockpuppet profile deleted is akin to scraping party ice from an iceberg.

The ability to generate faux user generated content at will, with the appearance of having it originate from disparate sources and locales, is difficult to stifle. By nature, FROs are exceptionally good at hiding and one can assume that contingencies have been planned in the event of satellite operations being compromised.

Conventional methods to track FROs like blacklisting reviews originating from common IP address, a technique borrowed from email anti-spam filters, are too simplistic, catching only those least likely to have the ability to launch large scale campaigns capable of materially impacting a hotel’s online reputation.

Circumstantial evidence such as ratios for reviews to the number of occupied rooms or the ratio of frequent reviewers to anonymous reviewers may hint at atypical levels of guest engagement. Additionally, flurries of positive reviews following posting of a negative review may appear unnatural.

Jumping to the conclusion that such flags are evidence of malfeasance is inadvisable. They may indicate a hotel is doing an excellent job of legitimately engaging its community of guests. Or, it just may be a coincidence.

Without being able to prove beyond a reasonable doubt that the review source was illegitimate, protests are likely to fall on deaf ears when brought to the attention of the review site or authorities.

Researchers at Cornell University claim to have developed algorithms that isolate fake reviews based on sentence structure and word utilization. While the research methodology identified certain patterns, the sources of the fake reviews were not professional FROs determined to blend in with the crowd.

How to combat Fake Review Optimization on travel Sites

To Post or Not to Post - 'Get it in writing' - Hotel Reviews

It’s a phrase one often hears when guarding against legal action, its also a physical affirmation of something positive or constructive, but when it comes to hoteliers, 'getting it in writing' has a more nuanced meaning.

Ever since the first hotels and temporary lodging facilities arose, hoteliers have had to weigh the advantages and disadvantages of their most valued resource: their customers – especially when it came to the delicate world of written feedback.

But what was once relegated to a quaint leather-bound book on the corner of some concierge desk has expanded exponentially. First came widespread travel publications that would print with equal care both positive and negative reviews.

Today, those efforts seem decidedly quaint as social media and the increasingly ubiquitous nature of mobile and smartphone technology allows current and former guests unparalleled commenting access – without the filter of a publisher. While it’s easy for hoteliers to remain skeptical over such unfettered open access, the benefits of “going social” for hoteliers far outweigh the risks.

The logic behind this embrace is simple. The proverbial Pandora’s box has already been opened. Former and future guests alike are already posting their opinions on sites like Facebook and Twitter about their travel experience, beginning with the initial booking and following through all aspects of the travel cycle including: dreaming, researching, experiencing and sharing.

In addition, user generated content sites like TripAdvisor, and online travel agencies like Expedia and Priceline, among many others, are similarly embracing user comments. If hoteliers are concerned about losing control of their messaging, the best way to track what’s being said about their hotel is by promoting a guest shift from private and independent site postings to include the more controlled public arena of a hotel website or its affiliated Facebook or Twitter page.

Recognizing the inevitability of this trend, a growing number of hotels are already jumping on board. Earlier this month Marriott Hotels announced it would allow guests from several of its locations, (Marriott Marquis in New York and the Marriott Courtyard near Orlando, among others) to post comments about their stay regardless of the quality of their experience. The announcement follows a similar move by Starwood Hotels & Resorts that also began allowing their preferred customers the ability to post comments directly to their website.

To be sure, hotels that choose this route require a firm commitment and necessary web-savvy staffing. In other words, it can’t be done half way. Whether or not Marriott’s open-access approach or Starwood’s more limited approach is best for online guest reviews remains to be seen.

To Post or Not to Post - 'Get it in writing' - Hotel Reviews

Perth Hotel Reviews: Don't like to complain, but ...

AUSTRALIANS love to complain but mostly only to each other, as they make sure they tell as many people as possible about a bad experience with a rude waiter or an unhelpful shop assistant.

· 65% of Aussies always tell about bad service

· 61% have lost temper in restaurants or shops

· 86% have ditched a purchase over bad service

The latest American Express Global Customer Service Barometer, which surveys thousands of people across 10 countries, reveals that Australians are among the most vocal complainers in the world.

Australians tell an average 23 people about bad service compared with the 10 people who will hear about a good service experience. Only Italians and Indians bemoan bad customer service to more people than Australians.

The survey also shows that 65 per cent of Australians said they would always tell people about their bad experience.

But, while Australians are vocal in their criticism after bad customer service, 61 per cent have also lost their temper at a restaurant or in a shop, the research shows, although that figure is still much lower than most other countries.

Perth Hotel Reviews: Don't like to complain, but ...

Metro Hotel Ipswich International - Hotel Guest Reviews

Solo traveller
Sydney, Australia
June 8, 2011

The restaurant was a real suprise - very good

Rating: 7.1
Anonymous
Group of friends
Australia
May 8, 2011

The location and room where excellent and close to the main centre. I would suggest they install a gym as we came to Ipswich to play tennis.

Rubbish removal company came at 3.30am which was unreasonable. The room should be cleaned from corner to corner...notice a few areas needing cleaning.

Rating: 9.2
Anonymous
Family with young children
Australia
March 23, 2011

We really liked that it was close to the CDB and handy, and the thing that really through me was the one way streets..lol

Rating: 5.4
Anonymous
Solo traveller
Australia
March 11, 2011

Dinner meal (pizza) was very ordinary. Hot cooked breakfast was overpriced (appeared on the menu at one price but conditions apparently were that I paid a higher price to include the continental breakfast as well, even though I only wanted the cooked breakfast.

Rating: 6.3
Danielle
Young couple
Eltham, Australia
February 12, 2011

The staff were all really friendly and helpful. The room was beautifully presented and well maintained. The location is fantastic - easy walking distance to everything I needed.

Rating: 9.6
Stephen
Solo traveller
Burwood Heights, Australia
December 10, 2010

Rooms good

Restaurant service was slow. Not enough staff to cater for peak periods (0630 start for breakfast)

Rating: 6.7
Anonymous
Solo traveller
Australia
December 8, 2010

The fittings were new.

The fittings were cheap and nasty.

Rating: 5.8
Michael
Young couple
Vancouver, Canada
December 1, 2010

Clean and comfortable rooms. If you're doing business in Ipswich this is a good hotel but not for vacation.

Location. We were planning to take the train back to the city and it was an hour and half away. Website says its 40 mins away.

Rating: 6.7
Jennifer
Group of friends
Burpengary, Australia
November 21, 2010

Hot bath after two dance workshops

As I am gluten intolerant - I know by the answers in the morning at breakfast that the Chef did not really understand the problems envolving gluten in food and possible causes. As I had booked two weeks previously I did expect to be offered toast made from gluten free bread

Rating: 7.9
Khalid
Solo traveller
Southport, Australia
November 11, 2010

The services were very good. I was tired so I over slept and was perfect.

Car Parking is not locked, so there chance to get stolen.

Rating: 8.3
Christine
Mature couple
Emerald Beach, Australia
September 4, 2010

The ease of parking and the facilities on site which gave you no reason to eat and drink else where

Thin walls you could hear motor noises from ? aircon. and waterpipe noises from other bathrooms

Rating: 7.5
Merv
Solo traveller
Frankston, Victoria, Australia
August 24, 2010

The restaurant is superb, great meals ans excellent staff.

Not very responsive to customer problems, did not fix lack of room heating for my 7 night stay. Quite cold for early morning starts for work.

Rating: 9.2
Toni
Young couple
Hatton Vale, Australia
August 20, 2010

It was convenient and reasonably priced

Rating: 7.5
Mark
Young couple
Ipswich, Australia
August 16, 2010

i loved the restaurant

Rating: 9.6
Judith
Family with young children
Old Bar, Australia
August 10, 2010

everything!

Rating: 8.8
Anonymous
Family with young children
Australia
June 30, 2010

Hotel staff were exceptionally lovely, perfect stay for my family whilst in Ipswich for the kids sport.

Rating: 10
Anonymous
Mature couple
Australia
May 29, 2010

Very handy for concert at Civic Centre.

Rating: 7.5
Dianne
Family with young children
Hervey Bay, Australia
December 14, 2010

The bed was comfortable.

My room smelt like old shoes.dvd did not work.air con did not work.no hand rails when getting in and out of the shower.very dusty room as if the cleaners had not enter in weeks.Also dinner trays left near the door of the lifts from the saturday till I checked out Sunday.

Rating: 5
Anonymous
Solo traveller
France
June 28, 2010

Personnel accueillant et disponible à toute question. Hôtel calme et silencieux.

Reviews taken from bookings.com